‘Avva Brand’ accepts returned merchandise within 30 days of delivery as long as it hasn’t been washed, damaged or worn. International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times. The date postmarked on the return package will mark when your package was returned.

You are responsible for all return shipping charges associated with returning the package.

Please click on this link to initiate your return process and to receive an RMA (Return Merchandise Authorization) number.

We will not accept any returned merchandise without an RMA number or prior written communication. Orders sent back without previous communication will NOT be processed for return or exchange and will be at the customer’s expense.

Please send all returns to:

ATTN: Avva Brand Return Dept.
2701 S. Harbor Blvd Unit A
Santa Ana, CA 92704

PLEASE NOTE: Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click here to initiate your return and to obtain a RMA number.

For any returned merchandise valued over $100.00, you must send the merchandise using a traceable and insured shipping method. Your costs will be reimbursed or credited to your account if the return is because of defective merchandise. All other items under $100.00 can be sent by the method of your choice.

Wearable items that have been washed, damaged or worn.

All refunds will be credited to the original purchaser’s payment method if available. If the original payment source is unavailable, we will issue an electronic gift certificate and transmit it to the email address provided when the order was placed. If a refund check is required, the refund check will be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable, except in the case of a manufacturer’s defect.

If you are returning defective merchandise, we will pay the cost of return shipping. Please contact us by clicking this link and inform us of the issues with the product. Photographs are a great way to speed this process up. International (non-U.S.) returns CANNOT use prepaid shipping labels. If you are returning an internationally shipped order, please include your shipping receipt to be reimbursed or credited to your account. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge your original payment source the applicable return shipping charge.

Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click here to initiate your return and to obtain a RMA number.

For any returned merchandise valued over $100.00, you must send the merchandise using a traceable and insured shipping method. Your costs will be reimbursed or credited to your account if the return is because of damaged or defective merchandise. All other items under $100.00 can be sent by the method of your choice.

Please send all returns to:

ATTN: Avva Brand Returns Dept.
2701 S. Harbor Blvd Unit A
Santa Ana, CA 92704

If the item is being returned due to a manufacturer’s defect, contact us by clicking here to arrange for a prepaid shipping label.

Please contact us by clicking this link if you need any assistance with the return process.

No refunds will be issued for items not received by our returns department, as we have no way of tracking those packages without a traceable ship method. We recommend you use a traceable ship method to ensure successful delivery. Inquire at your local post office if you are unsure of local carriers who offer this service.

Orders shipped that are refused by the customer and restocked for reasons not due to an error on our part, are subject to a restocking fee of 15% of the merchandise value. This fee, as well as the shipments handling/delivery charge, will be deducted from the corresponding credit.

Please contact us atSupport by clicking this linkif you have any additional concerns or questions!

Gift returns or exchanges are processed just like a regular return would be, with the same 30 day (45 day non-U.S.) time limit. If the item is not going to be exchanged and a refund is required, that refund will go back to the original purchaser’s payment account.

If you would like to return a gift in exchange for another product, we will issue your account a credit for the value of the returned item. If you are not the original customer, please include their name and zip code to help expedite the process.

Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click here to initiate your return and to obtain a RMA number.

You can place an order online ONLY through the shoptshirts.com website. Please note that we are NOT taking any orders over the phone due to the large volume of orders.

Once you submit your order, you will receive two separate emails. The first email is generally received immediately, and it confirms the details of your order. The second email notifies you that your order has been shipped and will contain the tracking details for your order. Please check your spam or junk mail folder if you received none of the confirmation emails in your inbox.

Most orders are processed and shipped within 2-3 business days from the time of purchase. Orders ship Monday-Friday, excluding holidays. Processing time may vary due to merchandise availability and/or payment discrepancies.

Occasionally, our system will trigger a security response and therefore can not process your order immediately. In that case, your order will go to our Fraud Prevention Department for review, and we will notify you via email if your credit card status is not within the credit card processors’ security measures. In this situation, we might request a different form of payment or cancel your order and issue a refund back on your card.

Please note: ‘Avva Brand’ reserves the right to cancel an order at any time. If your order is cancelled, any funds collected will be returned to you.

Yes, we are required to collect California state sales tax for all orders shipped to California. Currently, there is no sales tax collected on orders shipped to any other of the states, but please note that this may change at any time, as each state is now allowed to charge sales tax on items sent to their state.

Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 2-3 business days for processing and may be subject to payment verification.

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package.

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package.

We recommend thoroughly reviewing all information before submitting your order. Our system is designed to process and ship orders immediately. Once an order has been submitted, there is no guarantee that the order will be able to be changed or cancelled. If you would like to cancel an order, please let us know ASAP by sending us asupport request by clicking this link. Although order changes or cancellation requests are not guaranteed, we will make every effort to accommodate your request!

As items, colors, or sizes sell out, the item will be removed from the store. Restocking an item depends on many factors. Because of this, we cannot let you know when items will be available again. We suggest you purchase the item when it is in stock before they are gone!

Be sure to check the website on a regular basis for new items, or to determine if specific items become available again.

We recommend reading each item’s label/tag and following the care instructions listed there.

The ‘Avva Brand’ Online Store accepts several forms of payment, including most major credit cards & PayPal.

Sorry, but at this time the ‘Avva Brand’ store only accepts payments from the approved payment methods available on the site.

Sorry to hear this! Unfortunately, we are not given details on why your credit card was declined. We recommend you contact your credit card issuer for help. Feel free to try paying with another credit card or using one of our other payment methods we offer.

If during the first or subsequent times that you attempted to submit your order, you received an error message pop-up that stated that the incorrect billing address was provided, pending authorizations may have been created because the incorrect information was provided. Rest assured that the pending authorizations are not charges and should drop off your account in about 3-5 business days.

More than likely your payment was flagged for further review. This can be because of a simple typo in the payment information or address, or because our fraud detection software found inconsistencies or issues. After review, your order will be processed as long as the issues are found to be non-consequential. If the payment method needs to be revised or changed, one of our customer service representatives will reach out to the email address listed in the account to correct the issues.

If you are placing an order from certain international countries, please know that some banks in these countries do not participate in credit card AVS verification. These orders will be held and reviewed by our team and may be cancelled if we cannot verify the legitimacy of the information. We recommend contacting your bank to see if there may be a problem. Alternately, you can try using PayPal to purchase your order or calling our customer service line for further assistance.

We display all prices in USD. When placing an order online, you will want to take into consideration the conversion from USD to your country’s currency. Depending on your country’s currency, the price paid at checkout may differ from the amount deducted from your bank account.

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package.

To calculate shipping charges, please add all desired items to your online shopping cart and proceed to checkout to view your shipping options and costs.

Shipping costs for US orders vary based on content and the destination. You are NOT required to enter any credit card information until after the shipping method is selected.

Domestic orders ship via the following method: Domestic Standard (7-10 business days, estimated.)  A tracking number is available for all domestic shipments.

Shipping costs for international orders vary based on content and the destination country. To calculate your shipping charge, please add all desired items to your shopping cart and proceed to checkout. You are not required to enter any credit card information until after the shipping method is selected.

Please note that some international orders may be held for inspection before being allowed into the country, this applies to all forms of international shipping methods.

International orders ship via the following method: International Standard (8-24 business days, estimated.)

We ship worldwide! From our warehouse in the US, we can ship to nearly any address in the world. For the most extensive variety of products, please select the US as your ship-from region. The cost of delivery calculated during checkout is based on the weight of the package and its destination. For the most accurate estimate, please feel free to place a mock order. Shipping options are available at multiple price points and delivery times for your convenience. During checkout, you will be presented with the available shipping options and prices. View our complete list of countries we can ship to:

Canada
Argentina
Brazil
Colombia
Mexico
Germany
France
United Kingdom
Australia
China
Hong Kong
India
Japan
Korea
New Zealand
Singapore
Afghanistan
Albania
Algeria
Angola
Anguilla
Antigua and Barbuda Armenia
Aruba
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia and Herzegovina Botswana
British Virgin Islands Brunei Darussalam Bulgaria
Burkina Faso Burundi
Cameroon
Cape Verde
Cayman Islands
Central African Republic Chad
Chile
Comoros
Congo
Congo, Dem. Rep. of the
Costa Rica
Cote d’Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Fiji
Finland
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hungary
Iceland
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Jordan
Kazakhstan
Kenya
Kiribati
Kyrgyzstan
Lao PDR
Latvia
Lebanon
Lesotho
Liberia
Libya
Lithuania
Luxembourg
Macedonia
Madagascar
Malawi
Malaysia
Mali
Malta
Martinique
Mauritania
Mauritius
Moldova
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Reunion
Romania
Russian Federation
Rwanda
Samoa
Saudi Arabia
Senegal
Serbia and Montenegro
Seychelles
Sierra Leone
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
St Kitts and Nevis
St Lucia
St Vincent and the Grenadines
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Uganda
Ukraine
United Arab Emirates
Uruguay
Uzbekistan
Venezuela
Viet Nam
Yemen
Zambia
Zimbabwe

If your order is shipping outside of the U.S., you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed.

Please be aware that all international orders may be subject to duties, import taxes, brokerage or customs fees upon delivery depending on your location or shipping service. These fees are calculated by customs officials and are difficult to estimate before shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we are required by law to provide accurate information to customs officials. Delays in customs are possible and may delay the delivery due to border restrictions and potential holds at customs. By placing an order on our website, you are responsible for original shipping charges, all applicable customs fees and the cost of return shipping back to us. These fees also apply to any shipments that are refused by you at delivery.

Due to international shipping law/practices, we are unable to declare merchandise as a “Gift” on customs forms.

Yes, orders can be shipped to P.O. boxes, and also to A.P.O., or F.P.O. addresses. These orders are automatically shipped via USPS or affiliates. Delivery days can vary based on location. *APO/FPO orders may take 4-6 weeks for delivery. Unfortunately tracking numbers are not sent out on APO/FPO shipments.

Some packages may require a signature. There is a slight chance that your package may be delayed if no one is present at the time of delivery. Please refer to the status of your package via the tracking number emailed to you after you place your order. You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package.

We apologize that you have not received your order. To report a missing package, please contact our customer service department using this link. We look forward to resolving this issue for you as soon as possible.

All refused shipments & undeliverable packages will be charged 15% restocking fee. Shipping fee is non-refundable.

We are not responsible for costs associated with errors due to an inaccurate shipping address provided in the order.